ATTENTION Shoppers taking the San Diego Video Training

To the 2015 San Diego IMSC shoppers taking the video training today: both the basic and advanced video training sessions will take place in Burgundy A and B. Directions to Burgundy rooms: go to bell desk near the hotel checking – go up elevator at Resort Tower South – go up to the 2nd floor – take a right in the hallway.

Read More

2015 San Diego IMSC Conference Program

Sunday, May 17, 2015 1:15 PM – introduction by IMSC President and Vice President 1:40 PM to 2:10 PM : Getting into and out of conversation with style – Keynote- Melanie Hope, StormKatt Productions, LLC. , Hope Speaking, LLC. 2:30 to 4:30 PM Main Conference Hall - Basic Principles of Mystery Shopping- Kathy Hart, Clear Evaluations (Required for all new shoppers to receive certification and take video training class) Breakout session-...

Read More

Newbies and Veterans

  Many times new shoppers are called Newbies. This term is somewhat cute, but also gives the impression that they know very little, they are amateurs, or greenhorns. While this may be technically true, I have learned and know a lot of veteran shoppers who learn a great deal from these Newbies. You see, these new people come into our industry with zest. Remember when you first started and the gusto you had? Remember the joy when you were...

Read More

Poor customer service or poor training?

  Many times employees who do not do a good job are no different than mystery shoppers who do not do a good job. It is a training opportunity. They are not intentionally doing a bad job, many times it is simply because they have not been taught or trained to perform the required tasks properly. For example, the gym I belong to has a set number of people allowed in the aerobics room due to fire regulations. One Saturday morning, two young...

Read More

2015 San Diego Program

All sessions are included for May 17th and May 18th at no additional charge. That is right, more than 25 educational sessions for one low fee! The sessions are presented by Mystery Shopping Companies, Schedulers, Editors and Experienced Mystery Shoppers to give you a broad spectrum of learning opportunities. Sunday, May 17th 12:30 PM (IMSC member registration and networking) 12:45 PM (Non IMSC member registration and networking) 1:15 PM to...

Read More

How to find jobs in your area without breaking the rules

As a mystery shopper, it can be beyond confusing and frustrating trying to find companies who have work in your area.  You have shoppers who still fear their competitors will take their jobs; you have the Independent Contractor Agreements with the companies you work for that state you cannot divulge who their clients are, you have social media and forums where the company themselves will post their client names and then you have the rest of...

Read More