A great tool for Route Shoppers

Disclaimer – The use of this tool for mystery shopping is in its trial stage.  Because it is a new tool, it has not yet fully been vetted.  No shopper as of today, April 18, 2015, has utilized the tool for an actual route.  The concept, however, appears to be useful.  For it to work, naming the files properly with your name and your travel dates is a must.  Should the tool not live up to its expectations, Kathy Hart, Clear...

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Self-Control

A lot of times we are put into situations that immediately get us fired up. A shopper has an emergency and you, as the scheduler, are on deadline. An editor emails you and asks for clarification, your child is pulling at your leg, dinner is burning on the stove, and the last thing you need is a request from an editor where you feel you have already answered the question in your report. You, as a shopper, are frustrated. These things happen to...

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Ethics

Over the years I have learned that like most companies, mystery shopping companies want positive, enthusiastic people who are on time, consistently reliable, dress appropriately and are properly prepared for their task at hand. They want people who are professional in their communication and go out of their way to add value to their clients. They want people who are mutually respectful and honest. Do you feel you have the attributes above? If...

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Insider’s Guide to 5-Star Customer Service Telesummit

Insider’s Guide to 5-Star Customer Service Telesummit

IMSC Pam is pleased to be an expert on the Insider’s Guide to 5-Star Customer Service Telesummit: Top Experts Reveal how to Reclaim Lost Customers and Revenues. This incredible (free) event includes 20 experts with practical advice that really works. Register by following this link:...

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San Diego Advanced Video Training Class

San Diego Advanced Video Training Class

  San Diego Advanced Video Training Class The IMSC is pleased to now offer an Advanced Video Mystery Shopping Training Class. The training will be led by Servanne Edlund. The cost is $125, and includes the critique and review of a mock shop.  You must be an IMSC Conference registered attendee in order to take this class. The Advanced Training class has been designed to enhance both the shoppers’ overall experience and the companies’...

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A conference call not to be missed!

This is a conference call not to be missed. Feel free to share. Someone is going to win a trip to Las Vegas, including airfare for one person and hotel for two nights and a free entry to the 2015 Las Vegas IMSC conference. Join us on Thursday, February 26th when we talk with The Shadow Agency, who is so graciously offering this educational trip in honor of Marjorie Hillerman. You must be on the call in order to get details on how to register to...

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