Ethics

Over the years I have learned that like most companies, mystery shopping companies want positive, enthusiastic people who are on time, consistently reliable, dress appropriately and are properly prepared for their task at hand. They want people who are professional in their communication and go out of their way to add value to their clients. They want people who are mutually respectful and honest. Do you feel you have the attributes above? If...

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Insider’s Guide to 5-Star Customer Service Telesummit

Insider’s Guide to 5-Star Customer Service Telesummit

IMSC Pam is pleased to be an expert on the Insider’s Guide to 5-Star Customer Service Telesummit: Top Experts Reveal how to Reclaim Lost Customers and Revenues. This incredible (free) event includes 20 experts with practical advice that really works. Register by following this link:...

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San Diego Advanced Video Training Class

San Diego Advanced Video Training Class

  San Diego Advanced Video Training Class The IMSC is pleased to now offer an Advanced Video Mystery Shopping Training Class. The training will be led by Servanne Edlund. The cost is $125, and includes the critique and review of a mock shop.  You must be an IMSC Conference registered attendee in order to take this class. The Advanced Training class has been designed to enhance both the shoppers’ overall experience and the companies’...

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A conference call not to be missed!

This is a conference call not to be missed. Feel free to share. Someone is going to win a trip to Las Vegas, including airfare for one person and hotel for two nights and a free entry to the 2015 Las Vegas IMSC conference. Join us on Thursday, February 26th when we talk with The Shadow Agency, who is so graciously offering this educational trip in honor of Marjorie Hillerman. You must be on the call in order to get details on how to register to...

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Communication – Part 1

Communication – Part 1

Many times during the opening of the IMSC conferences, I will read actual emails company owners, shoppers, schedulers and editors have received from one another. The result is always the same. The audience is stunned to hear such foul words come out of my mouth and the majority of them are sitting their with their mouths wide open in shock that someone would actually write such terrible things to those they work with. Since so many of us work...

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Blessed are the weird people!

  A friend sent me this image, and it got me thinking so I decided to write my thoughts. I do not consider them the weird people, but maybe some in our society do. It takes a lot of courage and inner strength to be the dreamer, the artist, the writer, the mystery shopper. It also takes determination, self motivation and a true passion for what you are doing to push forward and continue on a daily basis. There are days I would love to throw...

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