Two big announcements from the IMSC!

  Two big announcements from the IMSC! 1- IMSC members who attend the Las Vegas conference will be able to take video training at no additional cost. That is right, $100.00 for IMSC members and their spouses to attend a fabulous conference with Under Cover Video training included, which is just $50.00 per person! In addition, you will be the first shoppers trained in Talon Video Shopping! (Don’t ask what it is, you will need to be...

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Making Money in Nevada

Making Money in Nevada Over the last few weeks, we have received several emails from shoppers regarding an email they received from QSI Specialists, asking us what they should do. The email is at the bottom of this post. The way this email is written, it would leave a shopper to think these companies have done something wrong, somehow being less than ethical and professional. There has been no proof provided of any such wrong doing, and there...

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ATTENTION Shoppers taking the San Diego Video Training

To the 2015 San Diego IMSC shoppers taking the video training today: both the basic and advanced video training sessions will take place in Burgundy A and B. Directions to Burgundy rooms: go to bell desk near the hotel checking – go up elevator at Resort Tower South – go up to the 2nd floor – take a right in the hallway.

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2015 San Diego IMSC Conference Program

Sunday, May 17, 2015 1:15 PM – introduction by IMSC President and Vice President 1:40 PM to 2:10 PM : Getting into and out of conversation with style – Keynote- Melanie Hope, StormKatt Productions, LLC. , Hope Speaking, LLC. 2:30 to 4:30 PM Main Conference Hall - Basic Principles of Mystery Shopping- Kathy Hart, Clear Evaluations (Required for all new shoppers to receive certification and take video training class) Breakout session-...

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Newbies and Veterans

  Many times new shoppers are called Newbies. This term is somewhat cute, but also gives the impression that they know very little, they are amateurs, or greenhorns. While this may be technically true, I have learned and know a lot of veteran shoppers who learn a great deal from these Newbies. You see, these new people come into our industry with zest. Remember when you first started and the gusto you had? Remember the joy when you were...

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Poor customer service or poor training?

  Many times employees who do not do a good job are no different than mystery shoppers who do not do a good job. It is a training opportunity. They are not intentionally doing a bad job, many times it is simply because they have not been taught or trained to perform the required tasks properly. For example, the gym I belong to has a set number of people allowed in the aerobics room due to fire regulations. One Saturday morning, two young...

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